CASE STUDY
PRACTICAL CAR & VAN RENTAL
They reduced contract signing time by 63%, enhancing efficiency, security, and professionalism.
Client Overview
Practical Car & Van Rental is a leading car and van rental service in the UK, operating within the hospitality and automotive sectors. Known for its customer-centric approach, the company manages multiple rental and lease agreements each month that require quick, secure, and professional document signing processes.
The Challenge
Before adopting ZoopSign, Practical Car & Van Rental relied on manual, pen-and-paper processes, which, while effective for smaller tasks, created inefficiencies at scale.
- Significant time spent signing documents
Even for basic rental agreements.
- Cumbersome manual tracking of agreements
Leads to delayed approvals and unnecessary effort.
- Increased reliance on paperwork
Which was not environmentally friendly or easily manageable.
The Solution
ZoopSign provided Practical Car & Van Rental with a streamlined digital solution for all their rental and lease agreements, invoices, and purchase orders.
- Digital Document Management: Implemented a complete digital workflow for all rental and lease agreements, invoices, and purchase orders.
- Template Standardization: Created templates for frequently used rental and purchase forms for consistency and efficiency.
- Signing Order & Authentication: Set signing order to ensure logical signing flow between parties and implemented recipient authentication to verify the identity of every signee.
Features They Loved
- Templates for frequently used rental and purchase forms.
- Set Signing Order to ensure logical signing flow between parties.
- Recipient Authentication to verify the identity of every signee.
How It Works for Practical Car & Van Rental
Practical Car & Van Rental implemented ZoopSign across their operations, focusing on rental and lease agreements, invoices, and purchase orders. The implementation included creating templates for common documents and establishing digital workflows to replace their manual processes.
Outcomes Achieved
Faster Contract Completion
- Turnaround time for getting documents signed shrank from less than 1 hour to under 30 minutes.
- Contract signing processes were now 63% faster, improving operational workflow and reducing bottlenecks during busy periods.
Cost Savings
The business reported noticeable cost savings by eliminating manual paperwork-related expenses like printing and storing contracts.
Operational Efficiency
- Automated reminders and centralized tracking improved internal processes while reducing dependency on manual follow-ups.
- Agreements were tracked effortlessly, ensuring a seamless client experience.
Enhanced Professionalism and Security
- Digital signing contributed to a polished, professional customer service experience.
- With ZoopSign's compliance-driven security features, the company achieved maximum confidence in its document handling, ensuring compliance with legal standards.
Eco-Friendly Impact
By shifting to digital documents, Practical Car & Van Rental significantly reduced paper usage, supporting its drive for sustainability.
Feedback & Follow-Up
Practical Car & Van Rental expressed their satisfaction with ZoopSign's performance, rating it as "very satisfied." However, they indicated interest in a couple of additional refinements: thinner digital signature writing for better aesthetics in agreements and improved suggestions for digital signature placement to enhance workflow further. These observations are being considered for future product updates.
Key Benefits at a Glance
- 63% Faster Signing: From under 1 hour to less than 30 minutes.
- Ease of Use: Templates and signing features simplified repeated workflows.
- Cost and Time Savings: Reduced paperwork and eliminated inefficiencies in signing processes.
- Professional and Secure: Elevated the company's professionalism and ensured legal compliance.
- Sustainability: Environmentally friendly practices with reduced paper reliance.
Future Scope
Practical Car & Van Rental - Upminster plans to continue leveraging ZoopSign for its rental business while further exploring ZoopSign's advanced features to enhance user efficiency.